System failure - file upload not possible (Edge, IE, Firefox) and lost connection

Joerg Schmidt

Since one week I cannot connect with Community / help desk over Firefox (only with IE or Edge)

Since today additionally Uploading files in new Questions/discussions is not possible (Firefox, IE or Edge).

It seems as if there are massive problems -

Hope you find a solution. Please !

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Andrée Starå

Hi Jörg,

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team.

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

Genevieve P.

Hello Jörg,

Is this still occurring for you? If so, please do contact our Support Team from the link Andrée provided. It would be very helpful to have screen captures of the error messages you are receiving, and information on if this persists when you connect to other networks.

Thank you!

Genevieve

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