Conditional Logic not working in Form
I have the logic set up on a dropdown list question (single choice) for when the answer is 5, to then show the next question. However, when 5 is selected it is not producing the expected outcome. It's not producing any outcome. I've tested this same style of logic on a drop down list on 4 different questions and it's working for 1 but not the other three (sadly it's the other 3 I need it to work on, the 4th was just for a test.) I've submitted a support ticket but not hearing back and I'm on a tight timeline. Anyone else ran into similar issue and found a solution?
Answers
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Hi Shannon,
Can you describe your process in more detail and maybe share the sheet(s)/copies of the sheet(s) or some screenshots? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help. (share too, andree@getdone.se)
I hope that helps!
Be safe and have a fantastic week!
Best,
Andrée Starå
Workflow Consultant / CEO @ WORK BOLD
✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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Thank you, Andree. I have shared the sheet with you.
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Hi,
Was this resolved? I am having the same issue however no drop-downs are working at all.
Thanks!
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In @Shannon23's case it was a bug with special characters within the conditional logic rules.
Can you describe your process in more detail and maybe share the sheet(s)/copies of the sheet(s) or some screenshots? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help. (share too, andree@getdone.se)
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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Hi all, I am having this same issue. I have added a check box that I only want to appear using a logic rule and it's working for all others except one. What was the special characters that previously caused the issue?
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Hi @Sarah McKew
I don't remember exactly what the issue was.
I'd be happy to take a quick look.
Can you maybe share the sheet(s)/copies of the sheet(s)? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help. (share too, andree@workbold.com)
I hope that helps!
Be safe and have a fantastic week!
Best,
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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Can someone please share the solution as to why form logic is not displaying defaulted fields based on the required field?
Also, once the above displays the URL, I like the user to be able to click on the URL to open another form (different sheet) . Is this possible or user must copy and paste from in a separate tab to open form?
Thanks much
Sheet entry below
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