Index/match not working and I can see be reason why!

SJO

I am index/ matching from another sheet and it says no match, but there is clearly a match!

I have moved the information into the same sheet to see if it would pick it up and it does but only some rows. I don't get it!

SJO

Apologies for the delay! I have figured it out. The match column on the reference sheet had a hidden comma at the start of the number that was only visible when I double clicked the cell.

SoS | Dan Palenchar

Can you copy and paste the formula you are using?

It might be due based on how/if your sheet is sorted

SJO

Hi Dan,

Here is the Formula that I'm using

=INDEX({Caseload Sheet - Range 1}, MATCH(ID@row, {Caseload Sheet - Range 2}, 0))

In the sheet I'm referencing, I have parent and child rows set up, can this affect it? I tried removing the parent/child sorting to see if the index/match would work, but it made no difference.

Thanks.

David Joyeuse

PARENT/CHILD does not affect INDEX/MATCH.

Are you using the same range on both range? If you're only checking a children range in one range and a whole column on another, it may not work properly.

Same if you use two or more columns as a range, as smartsheet sees that as one column only.

SJO

Hi David,

I am using the whole column in both the index and the match range and I am only using one column in each range.

I've used this formula loads and never had an issue, I just don't get why it won't match this time?

David Joyeuse

Do you have screenshots of the range to provide (without sensible data of course) that would be better to get an idea of what's going on in this case.

Andrée Starå

Hi @SJO

What data types are the ranges and are those ranges populated by formulas?

Can you describe your process in more detail and maybe share the sheet(s)/copies of the sheet(s) or some screenshots? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help. (share too, andree@getdone.se)

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

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Paul Newcome

I agree that screenshots would help.

Exactly what is in the {Caseload Sheet - Range 2} range, and exactly how is that populated?

SJO

Apologies for the delay! I have figured it out. The match column on the reference sheet had a hidden comma at the start of the number that was only visible when I double clicked the cell.

Andrée Starå

@SJO

Excellent!

Glad you got it working!