Column webhook firing on all changes and repeatedly reporting same deleted row

I created a webhook with column scope as follows and enabled it.

Everytime a change is made on the smartsheet, the webhook fires, even though I specified only one column for the subscope. Shouldn't it only change if a value in that column changes?

  "message": "SUCCESS",
  "resultCode": 0,
  "result": {
    "id": 7548025422800772,
    "name": "Webhook Name",
    "scope": "sheet",
    "scopeObjectId": 2724913632044932,
    "subscope": {
      "columnIds": [
    "events": [
        "callbackUrl": "",
    "enabled": true,
    "status": "ENABLED",
    "version": 1,
    "createdAt": "2020-08-19T03:18:53Z",
    "modifiedAt": "2020-08-19T03:36:03Z"

On a side note the webhook fired when I deleted a row. Every subsequent call now seems to include an event for that deletion as shown below. How can a row be deleted more than once?

1st Webhook Callback

  "nonce": "e93d6ba6-74f8-468a-a92d-225c07b2cc49",
  "timestamp": "2020-08-19T04:05:31.885+0000",
  "webhookId": 7548025422800772,
  "scope": "sheet",
  "scopeObjectId": 2724913632044932,
  "events": [
      "objectType": "row",
      "eventType": "deleted",
      "id": 5798330593503108,
      "userId": 6819047602972548,
      "timestamp": "2020-08-19T03:59:14.000+0000"

Subsequent Webhook call (later time) seems to be deleting the same row.

  "nonce": "52e56df4-7bc0-460e-a90e-d9206cfc5498",
  "timestamp": "2020-08-19T04:36:22.313+0000",
  "webhookId": 7548025422800772,
  "scope": "sheet",
  "scopeObjectId": 2724913632044932,
  "events": [
      "objectType": "row",
      "eventType": "deleted",
      "id": 5798330593503108,
      "userId": 6819047602972548,
      "timestamp": "2020-08-19T03:59:14.000+0000"

Is this expected behaviour? It doesn't seem correct.



Best Answer


  • Greg Caine
    edited 08/25/20

    Hi Genevieve,

    Thanks so much your information really helped a lot. I wasn't returning a HTTP 200 response under certain circumstances.

    I did understand that the delete row should fire the webhook (as you said a delete will affect all columns of the row in a sheet) so wasn't suggesting that was incorrect behaviour. I now understand that Smartsheets was retrying (and resending events - which is the expected behaviour) as my app had not confirmed that it had received those event notifications.



  • Genevieve P.
    Genevieve P. Employee Admin

    Hi Greg,

    Great! I'm glad it makes sense. 🙂