Sync with Google Form is stuck

I am trying to sync a google form with Smartsheet. I installed the Add-On with no issues. From my Google Form I click Add-Ons --> Smartsheet for Google Forms --> Start --> Start & it spins incessantly until it eventually gives a time-out error.

What am I missing here? I really want this to work!!

Julie Williams


  • Andrée Starå
    Andrée Starå ✭✭✭✭✭✭

    Hi Julie,

    Try it in another browser or the current one in incognito/private mode to make sure that isn't an issue with the browser or any extensions or something similar.

    If that doesn't work and you haven't already, I would recommend that you reach out to the Smartsheet Support Team.

    Did that work/help?

    I hope that helps!

    Be safe and have a fantastic weekend!


    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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    Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.