Smartsheet Connection

Laura

We're having issues with smartsheet loading today. Is anyone else having this problem?

Rob Badhorn

Yes I am in Phoenix.  cant log in.  Tried calling and aI get "This is integra enter a mailbox number"  Just upgraded to Team

Tony Krueger

Yep.  Issues started at approx 10:43.15 a.m. CST

Rob Badhorn

Is there a page to see server staus similar to Podio?

Brett Evans

Out in SF Bay area.

Shaine Greenwood

Hi All–

 

We're currently experiencing loading and saving issues with Smartsheet. Our Operations team is currently investigating the issue and we're attempting to resolve this as soon as possible.

 

Check out our Status page for more information on the issue: http://status.smartsheet.com/

Tony Krueger

http://status.smartsheet.com/

 

Rob Badhorn

http://status.smartsheet.com Found it

 

Also Logged in to get SMS alerts when its down.  Very nice!

R.Silber

I'm going to have to change the day of the week that I issue all of my Smartsheet reports -- it was LAST Thursday also that we had this kind of outage and I missed all my deadlines then too!! Grrrr....

 

Shaine Greenwood

It appears as if our Operations team has identified the problem and we're working to fix it as soon as we can.

 

Thanks for your patience as we work through this problem.

Shaine Greenwood

Hi All,

 

For everyone needing immediate access to their sheet data—I'm personally able to access the mobile application (I'm using Smartsheet for iOS) and it appears that others can access the mobile application as well.

Robert Casper

Yes.  I called support and the message stated "they are in a meeting".  Smartsheet you really need to be forthright on your homepage, customer support line, and email autoreplies when there is a known outage.  Nothing will shake a customer off the "cloud" faster than feeling of being disconnected.

Shaine Greenwood

Hi Robert—

 

I apologize for your experience when calling in. We've changed the phone message to reflect that we're in an outage.

 

We are answering calls, but our Support team is receiving such an influx that you may get to our voicemail. 

 

Our Community Site, Help Center, and Status page (http://status.smartsheet.com/) are all currently updated to reflect the outage. Our Status page specifically is being updated by our Operations team as we receive new information and work to fix the issue.

Shaine Greenwood

Hi All—

 

Our Operations has identified the issue and resolved it, but we're still experiencing delays with our Reporting and Search features.

 

Thanks again for your patience!

Shaine Greenwood

Hello again everyone,

 

Andy Lientz, our SVP of Engineering, made a blog post addressing these outages: https://www.smartsheet.com/blog/note-smartsheet-svp-engineering