Access

Pete Kellos

Our company just signed up for Smartsheet and can't get anyone to help us access our account. What is going on? The customer service used to be first class all the way. Does anyone have a name and a phone number I can call? I've put in two requests through the help desk and crickets.

Andrée Starå

Hi @Pete Kellos

They are probably busy with Smartsheet Engage. Engage is Smartsheet’s annual conference.

Can I help in any way?

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Genevieve P.

Hi @Pete Kellos

I've checked in with our Support team and I can see that they have been in touch regarding this issue; I'll message you privately to ensure that the email messages are getting through.

Cheers,

Genevieve

Community Moderator

Andrée Starå

Hi @Pete Kellos

They are probably busy with Smartsheet Engage. Engage is Smartsheet’s annual conference.

Can I help in any way?

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

Genevieve P.

Hi @Pete Kellos

I've checked in with our Support team and I can see that they have been in touch regarding this issue; I'll message you privately to ensure that the email messages are getting through.

Cheers,

Genevieve

Community Moderator

Pete Kellos

Thanks for your help.

Andrée Starå

@Pete Kellos

Happy to help!