Approval Workflows not sending out Alerts

I am setting up an approval workflow, which has branching alerts based on if it's approved or denied. I received the email asking for approval and am able to add a comment and make a selection. Once I do, it is supposed to send an alert to a specified person. No matter what I do it never sends this alert. It adds the comment to Smartsheet, but doesn't follow through on the alert.

If anyone can point me in the right direction it would be greatly appreciated.


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