Approval Workflows not sending out Alerts

Mike Hebert

I am setting up an approval workflow, which has branching alerts based on if it's approved or denied. I received the email asking for approval and am able to add a comment and make a selection. Once I do, it is supposed to send an alert to a specified person. No matter what I do it never sends this alert. It adds the comment to Smartsheet, but doesn't follow through on the alert.

If anyone can point me in the right direction it would be greatly appreciated.

Andrée Starå

Hi @Mike Hebert

Can you describe your process in more detail and maybe share the sheet(s)/copies of the sheet(s) or some screenshots? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help. (share too, andree@workbold.com)

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

Mike Hebert

Hi @Andrée Starå,

Here is a screen capture of the workflow.

Andrée Starå

@Mike Hebert

Make sure that you have allowed yourself to receive notifications properly in your Personal Settings (circle/profile in the upper right corner) and secondly check the Permission setting for the Automations. (cog in the top right corner in the Automation overview)

Was that the issue?