Automated Emails - From line taken from Form?

11/18/20
Answered - Pending Review

We have a form that is used to submit requests to a sheet. Upon the new row being added, an automated email is generated.

Is there a way for the automated email to use the email address submitted on the Form as the "From".

Answers

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    Hi @allison.bastone24911

    Yes. You'll need to add a so-called helper column (Contact Type), and reference the column where the submitter adds their email address, and then use the helper column for the workflow.

    Make sense?

    Would that work/help?

    I hope that helps!

    Be safe and have a fantastic week!

    Best,

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

    SMARTSHEET PARTNER & CONSULTANT / EXPERT

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E: [email protected] | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.

  • Andree,

    Appreciate the quick reply!

    I'm not clear how I would make that the From address of the email. Can you provide a little more detail/step-by-step please?

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    @allison.bastone24911

    Happy to help!

    Unfortunately, I noticed now that I read your question wrong.

    It's not possible to change the From field in Smartsheet, but it might be possible to use a 3rd-party solution to make it work.

    Is that an option?

    Please submit an Enhancement Request when you have a moment

    Can you describe your process in more detail and maybe share the sheet(s)/copies of the sheet(s) or some screenshots? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help. (share too, [email protected])

    SMARTSHEET PARTNER & CONSULTANT / EXPERT

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E: [email protected] | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.

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