Automation : Alert someone - one of the email recipient doesn't get email notification

Shrestha

Hello experts,

I have a smartsheet which gets populated via form responses. I have enabled an automation as Alert someone when new raw is added. (each time form is submitted)

I have also enabled UNRESTRICTED at automation setting, however, one of the email alias is not receiving email. I have tried so many times but one specific email address is not receiving notification email. Of course, the email address is not wrong, spelling is correct too. Is it possible that email server, firewall or security is blocking the email? How can I find, what is going on? What should I try to resolve this issue?

Thank you in advance

SJ

Andrée Starå

Hi @Sugandha Joshi

Here's a great resource to troubleshoot.

https://help.smartsheet.com/articles/1193198-troubleshooting-guide

Did that work/help?

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

Andrée Starå

Hi @Sugandha Joshi

Here's a great resource to troubleshoot.

https://help.smartsheet.com/articles/1193198-troubleshooting-guide

Did that work/help?

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!