Copy Folder API is slow. How to optimize it?


I've created a Smartsheet webhook to do multiple tasks but it timesout in 59 seconds. I cound Copy Folder API to be the slowest. How can I optimize copy folder api?

I'm using Python.


  • Genevieve P.
    Genevieve P. Employee Admin

    Hi @Rabia Hasan

    Does this happen with every folder no matter the size, or just a few specific folders? If it's just with a few folders, this may be due to the complexity of the objects it contains, or there may be too many interconnecting cell links.

    Is it also possible that the folder has more than 100 objects in it? I would suggest keeping the number of objects under 75 to optimize performance.

    If your folders have less than 75 objects and you're continually receiving the same timeout issue, you may want to reach out to Smartsheet Support with this information so that they can look into this with you in a more private channel.