Update Request Summary instead of Actual Request

JDen

Hi all,

For some strange reason, today while testing workflows and using my email for every line in the worksheet, when adding 12 lines with my email address I receive one update request email from SmartSheet with a simple box that has 12 rows. When clicking on Open Update Form it brings be to a screen with the same fields to update and upload document field, and then with an arrow to move to other 11 requests. When I simply add one or two lines, I receive individual requests with Subject and Message that should appear as per workflow I created.

Does anyone know why this is happening?

These lines are related to specific events, and people outside of the company are meant to receive these update requests. The notification email to be sent should show information from those specific lines which I make appear using {{}}. So I really need this to work. You can see below what the normal notification should look like.

ISSUE WITH UPDATE REQUEST WORKFLOW:

HOW IT SHOULD LOOK LIKE:

Andrée Starå

@JDen

I haven't tested it, but I'm pretty sure that is how it will work.

More info.

• When using placeholders with Alert or Update Request actions in change-based workflows, placeholders will generate separate notifications if six or fewer rows are triggered simultaneously. If seven or more rows are triggered at once, the custom subject and body will be removed.

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