Branding Update Requests

Scott Yohe

Can I add my logo to the update request so that they look similar to the automated alerts?

Andrée Starå

Hi @Scott Yohe

Yes, you'll have to change the account settings or the workspace settings where the sheet is located.

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Scott Yohe

I've already done this. All the sheets and alerts have the custom branding except for the Update Requests.

Andrée Starå

@Scott Yohe

You'll have to change it manually on all the created ones before you made the change to the account.

Did that work?

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M_Ben

Hi @Andrée Starå,

I think I'm experiencing this too, but I don't see that the solution above was confirmed. I'm sending automated update requests as part of a workflow, but the update requests do not look nearly as clean and "branded" as the other auto-alerts I'm generating. My logo was previously uploaded to the workspace, and the workflow generating the update requests is new (under construction now). What other account setting should I look at?

"you'll have to change the account settings or the workspace settings where the sheet is located."

Thanks!

nikki.hill

@Andrée Starå

Hello, I'm in the same predicament. The 'send alert' emails are branded with our company logo at the top; however, the 'send update request' emails do not include our logo. I'm unable to determine a fix for the discrepancy. Any solutions? I'm concerned end-users will mistake the unbranded update request emails as spam.

Thank you!

NateP

I'm having the same issue. Update requests do not have our logo, but normal notifications do. Customers are either contacting us asking if the update request is legit or not using it at all and possibly worse, flagging it as spam or unsubscribing. It's even worse that the email header says my name via smartsheet which many of our clients don't know my name or smartsheet and no branding is present anywhere. Anyone can write a company name in the subject line so I doubt I'll have much response on this very important update request (taxes).

LPC123

I am having this issue too. Is there any resolution on the way?

NateP

Still waiting on a resolution to this. Update request look very generic without the logo and coming from a "Name via Smartsheet." I have to do a lot of manual emails now because customers who don't know my name specifically often ignore spammy looking emails.

Stacey Kozlouski

I am also experiencing this issue. I am unable to apply our branding colors or logo to the update request form that we use to collect feedback on our ticketing system. Has there been any progress on this?

Simon Wilcock

Yes, same issue for me. I have branding on all my systems and sheets but not on the Update Request for some reason.