How to add new updates for tasks with dates automatically populated

Ranjini Walter

Comments

10/12/2020:Ticket has been created

11/1/2020:IT support required

11/15/2020:Issue escalation

I would like to split this column keeping the history of the comments and date should be auto populated

Andrée Starå

Hi @Ranjini Walter

Can you describe your process in more detail and maybe share the sheet(s)/copies of the sheet(s) or some screenshots? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help. (share too, andree@workbold.com)

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

Andrée Starå

Hi @Ranjini Walter

Can you describe your process in more detail and maybe share the sheet(s)/copies of the sheet(s) or some screenshots? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help. (share too, andree@workbold.com)

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

Ranjini Walter

So the above Smartsheet needs to be updated every time there are new updates and it is important to have the history of the comments along with the dates. So my question here is for a single tracking # is there a way to add in comments and keep track of the previous ones without splitting the Single tracking # into rows to add new comments?

I hope I am clear with my question .

Have a great day!

Thanks

Ranjini Walter

zz1

Hi @Ranjini Walter ,

Have you found a good solution to your request?

Thanks.