Problems with Smartsheet add-in in Outlook web app (OWA)

Minnaar Fourie

When in OWA on my iPhone I click on the already installed Smartsheet for Outlook add-in just above the email body. I then get directed to the Add to Smartsheet window. I then click on the Connect to Smartsheet button, the add-in seems to want to load but then stops and shows the Add to Smartsheet window again as if nothing happened. I am connecte to our company's 0365 instance as my OWA works fine retrieving all my emails. Does anyone know how to fix this?

Shaine Greenwood

Hello Minnaar,

 

I'd recommend reaching out to our Support team to troubleshoot this issue: https://help.smartsheet.com/contact

Dan Arildson

Hello Minnaar,

I noticed that you are using OWA on your iPhone.  Have you tried Smartsheet's new Outlook Mobile for iOS add-in?   It has the same functionality as our OWA add-in but is optimized for mobile.

https://help.smartsheet.com/articles/807569-smartsheet-for-ios