Problems with Smartsheet add-in in Outlook web app (OWA)

When in OWA on my iPhone I click on the already installed Smartsheet for Outlook add-in just above the email body. I then get directed to the Add to Smartsheet window. I then click on the Connect to Smartsheet button, the add-in seems to want to load but then stops and shows the Add to Smartsheet window again as if nothing happened. I am connecte to our company's 0365 instance as my OWA works fine retrieving all my emails. Does anyone know how to fix this?

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Comments

Shaine Greenwood

Hello Minnaar,

I'd recommend reaching out to our Support team to troubleshoot this issue: https://help.smartsheet.com/contact

Dan Arildson

Hello Minnaar,

I noticed that you are using OWA on your iPhone. Have you tried Smartsheet's new Outlook Mobile for iOS add-in? It has the same functionality as our OWA add-in but is optimized for mobile.

https://help.smartsheet.com/articles/807569-smartsheet-for-ios