Form submission is not generating an email notification from Smartsheet

Lynn Ballas · 03/02/21

Hi,

I have two Smart sheets and each have form(s) associated with them.

On one Smartsheet, when a user submits a form, I am alerted by an email from Smartsheet.

But this functionality does not work on the second Smartsheet.

Can you help?

Best Regards,

Lynn

Paul Newcome · 03/02/21

Did you set up the automation to send to you?

Are you testing by submitting the form yourself?

Lynn Ballas · 03/02/21

Hi Paul,

I did not set up automation on the first sheet and form submissions always generates an email from that sheet.

I have submitted the form myself but have not received the email alert that I always receive from the forms on the first sheet.

Thank you for responding!

Paul Newcome · 03/03/21

Double check that your personal settings include to send notifications for your own changes.

Answers