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Internet connection or maintenance?

Brett Allard
edited 12/09/19 in Archived 2017 Posts

Hello.  For some reason, one of my pages doesn't allow me to save, saying "Unable to reach Smartsheet.com. Please check your internet connection." However, I have another tab open to a different page in Smartsheet that allow me to save with no issues. Has anyone experience this/know how to remedy it? I've signed out/back in, figuring it was an update, but that didn't work.  Thank you. 



  • Jean Black

    I am having exactly the same problem.  My "main" sheet is of a significant size and it will not let me save after sorting by date or deleting unwanted rows.  A secondary sheet with similar but different data is fine - add, delete, or or manipulate rows and save as necessary.  This is really frustrating as it is not the first time.  I have disabled all my conditional formating to try to reduce the size of the sheet, but it doesnt make any difference

  • Rob Hagan
    Rob Hagan ✭✭✭
    edited 03/21/17

    We experience this issue (the "Unable to reach Smartsheet.com. Please check your internet connection." message) whenever our sheets grow too big and/or too complex.

    I've raised this with SmartSheet Support and the response is "try to reduce the size/complexity". So far, this has been my only path to fix this issue. I would love there to be a different path to a solution.

    I don't have a specific number of rows at which this issue arises as it appears to also relate to how complex the formulas are, how much text there is in total, whether the most recent addition was near the top of the sheet, whether it is raining here in Melbourne and the phase of the moon.

    We start to get nervous around 550+ rows in our sheets (all of our 50 or so project sheets are stamped from the same cookie cutter) and now try to carve up each project into a number of sheets each of which has fewer than 450 rows or so. This can lead to sheets with unnatural names as the carve up is often not based on the logical structure of the overall project but rather around this enforced design constraint.

  • Jean Black

    Hi Rob - your response from Smartsheet is the same as ours.  It happens quite often and one time around early February they were adament that it was our fault - not theirs.  After many, many users complained of the same problem they had to fix it.  I am beginning to wonder if this is a repeat.

  • J. Craig Williams
    J. Craig Williams ✭✭✭✭✭✭

    There was a quiet release today.

    I wasn't on-line to see any problems but that may be the cause.


    This is one of the big pain points for customers and myself as well - the sheet gets 'too big' and there is little or no warning. I cut one sheet by 30% based on cell number and formulas after it was no longer able to save until it finally was manageable again.

    There are ways to monitor this on their side, but I'm not privy to what they may or may not be doing behind the scenes.

    I have two customers that have built their solution on a different platform because of these issues.


    I like the platform, but it is not the correct solution for every problem.



  • djpreece

    I ran into this problem today. I was able to move forward by incrementally adding blocks of cells then saving...repeat until done

This discussion has been closed.