can one trigger still be used to trigger multiple conditions in a conditional path ?

Russ Esau

I have a trigger that is setup to notify assigned contacts across multiple different columns, but I am finding the trigger only works on first condition and then does not continue to work on the rest of the additional conditions . I used the 'conditional path' to create the conditions below the 'trigger ' but seems to work on the first item and then stops . Can this not be done ? - Russ

James Keuning

I do not have an answer to whether this is working as designed or now, but I when I have an issue with automation not handling my conditions, I create a helper column that I use to test the condition, and trigger the automation from the helper.

The first time I used that workaround I found that I prefer it over setting up the logic using the conditions in the automation workflow.

Andrée Starå

Hi @Russ Esau

I hope you're well and safe!

When you use the condition path feature, it will stop when something is true, similarly to how the IF function works.

You'll probably need to change the order to make it work the way you'd want it to.

https://help.smartsheet.com/articles/2479251-condition-blocks-filter-what-your-automated-workflows-send

Make sense?

I hope that helps!

Be safe and have a fantastic weekend!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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