Comments not showing up in Approval Workflow

Paulo Nunes

I have a simple approval workflow where I'd like the approver to be able to leave a comment if they choose. I've searched on this forum and all suggestions indicate to enable display of the Comments as part of the Advanced Options. I don't see that option. What am I missing?

Thanks in advance, Paulo

Andrée Starå

@Paulo Nunes

Here's another screenshot with more information.

Andrée Starå

Hi @Paulo Nunes

I hope you're well and safe!

Have a look here.

Did that work/help?

I hope that helps!

Be safe and have a fantastic weekend!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

Paulo Nunes

Hi @Andrée LaRivière , I'm not seeing on your screen shot where the option is to include the comment field. I'm executing a "Request an Approval" action type workflow. All help I've found tells me there should be an option to include the Comment field, but I'm not seeing it anywhere.

I see your response in a previous post on how to do this, but I'm not seeing that option any where (see my original screen shot). https://community.smartsheet.com/discussion/48931/how-to-add-reasons-why-to-the-decline-action-of-a-approval-workflow

Andrée Starå

@Paulo Nunes

Here's another screenshot with more information.

Paulo Nunes

@Andrée Starå, thank you so much for pointing that out. I never scrolled far enough up to see that field.

Thanks again! Paulo

Andrée Starå

@Paulo Nunes

You're more than welcome!

Easy to miss.