Chinese Characters Missing for 'Generate Documents' PDF

Jen Chen

Hi all,

Has anyone faced issues with Chinese characters missing after mapping from smartsheet row to PDF using the 'Generate Documents' feature? We're seeing this issue only for Chinese characters and not for the default English.

Any tips/ walkarounds will be much appreciated!

Regards

Jen

Genevieve P.

Hi @Jen Chen

This has now been updated! See our Release Note on this, here.

Cheers,

Genevieve

Jaykel Torres

Hey @Jen Chen ,

We are aware of this behavior but at this time there are no solutions to prevent this from happening. Our developers are actively working on including Chinese Character Support for Document Builder. There is no estimated date/time as to when this is released but once the update has been pushed, it will be posted within our Release Notes page. I recommend Subscribing to our Release Notes here so you may be automatically notified about recently released product capabilities and enhancements via email.

I hope this helps!

Jaykel

Jen Chen

Hi @Jaykel T. ,

Thank you!

Since some of our users are using Chinese characters, will appreciate having this feature.

Jen

Genevieve P.

Hi @Jen Chen

This has now been updated! See our Release Note on this, here.

Cheers,

Genevieve

Grace Deng

When the filed is combined with Chinese characters and English characters or numbers, Chinese characters will be missing when generate the document. Can you fix this? Thank you.

Genevieve P.

Hi @Grace Deng

Please report this to the Support team by providing them with full screen captures of what you're describing, including attaching the fillable PDF you're using as well.

Thanks!

Genevieve