Google reCAPTCHA is disabled in Settings. However, CAPTCHA is still requested while submitting form.

The Google reCAPTCHA image is disabled in the settings for our Smartsheet form. However, while trying to submit the form - have multiple image captcha being asked for.

Our team has cases in which, the image is being asked for 3-4 for times most of the times, and has gone upto 6-7 times in some instances.

Is anyone else experiencing the same issue? Is this a know issue, and is there any way we can prevent this?

Thanks guys for your help.

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Andrée Starå

Hi @Alen Joy

I hope you're well and safe!

Strange!

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team.

Let me know what you find out.

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

Samscho

I'm having this same issue. Captcha is disabled on our smartsheet form but one of our users is still being presented with a captcha each time he attempts to submit the form even though on my own computer in multiple browsers I'm not presented with a captcha. Alen did you contact support? What did they tell you?

Jennifer Bivens

Yes, we just had a report of this yesterday: someone getting Captcha over and over again on a form, and I was able to check and confirm that Captcha is not enabled on this form. Over the years, I hear about this a few times per year from our end users. Curious if Smartsheet could speak to the bug or underlying issue here. Thanks for posting, everyone.

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