Smartsheet workflow blocked

Michael Green22

Hi

My workflow is not progressing past this condition stage.

The 'request an update' allows the user to change the 'initial setup complete' to 'yes', but the user never recives the 'alert someone' email after.

Sameer Karkhanis

What is your Trigger criteria? (The box before the "Request an Update" in the workflow)

Michael Green22

They all share the same 'when send changes to checked'

I need this to be the trigger and then the condition (ideally) allows the workflow to be triggered for the specific product line.

Andrée Starå

Hi @Michael Green22

I hope you're well and safe!

Do you or the user get the Update Request but not the alert?

I'd be happy to take a quick look.

Can you describe your process in more detail and maybe share the sheet(s)/copies of the sheet(s) or some screenshots? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help. (share too, [email protected])

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!