Attachments within the proofing window not downloading

Neha Kaushal

Hi Everyone,

My team members are having issues with proofing tool.

• Within the proofing window, if they try downloading any attachments, they are receiving an error, as attached.
• When they click on the proof for any assets, the proofing window opens up with the very first version, and not the latest version. The team has to navigate to get to the latest version.
• The home page is showing notifications for proofing tasks that have already been approved.

Anyone else having any of the above issues? Any workarounds ?

MicrosoftTeams-image (1).png

MicrosoftTeams-image.png

Thank you,

Neha Kaushal

Andrée Starå

Hi @Neha Kaushal

I hope you're well and safe!

Strange!

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team.

I hope that helps!

Be safe and have a fantastic weekend!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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