Index Match issue on Contact column

Jennifer Mahoney

My index match fx (in the left destination sheet) is populating with names found in the match but they're not functioning as contacts when linked in- how would I do this properly?

Andrée Starå

Hi @Jennifer Mahoney

I hope you're well and safe!

Make sure that the Contact Columns match as well to if it's a single or multi-select column.

Did that work/help?

I hope that helps!

Be safe and have a fantastic weekend!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Bassam Khalil

Hi @Jennifer Mahoney 

Hope you are fine, in the left destination sheet please check the column type if it's "Contact List"

Jennifer Mahoney

@Bassam Khalil yes it is a Contact List type column

Andrée Starå

Hi @Jennifer Mahoney

I hope you're well and safe!

Make sure that the Contact Columns match as well to if it's a single or multi-select column.

Did that work/help?

I hope that helps!

Be safe and have a fantastic weekend!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

Jennifer Mahoney

That was the issue, one column was multi and the other was not !! Thank you

Andrée Starå

@Jennifer Mahoney

Excellent!

You're more than welcome!

Paul Willman

I am running into a similar issue. The INDEX range and MATCH values are both contact list types with single select only, which appears to have resolved this issue for everyone else. The problem that I can see is that Smartsheet has converted (displays) the INDEX range for most of the contacts to a name, and a few others have been left as the email address, whereas the MATCH range is all email addresses. I would suspect that is the problem, but the issue then becomes how do I get Smartsheet to successfully match them?

Hoping to find an answer to this one.

Rebecca Ortinez

https://community.smartsheet.com/discussion/comment/338723#Comment_338723

I also have this same issue. Has anyone found a solution?

Genevieve P.

Hi @Rebecca Ortinez

Can you post screen captures that show your set-up and explain your intended outcome, along with your formula copy/pasted? (But please block out sensitive data)

Rebecca Ortinez

Hi @Genevieve P.

I actually found a YouTube video that helped solve my problem. Smartsheet Name and Email Columns to Contact List Column - YouTube

Hopefully this can help others!