Contact List with Update Automation

Desertbird

Hi,

I have a contact list column that we are using to automatically request updates. However, when adding emails to the contact list, we have some contacts that change to a pre-saved nickname, and those individuals are not receiving the update request. Is there a rule that is causing this or a way to keep the field as the email?

Desertbird

Edit: When adding emails to the column, not the contact list, this occurs

Jaykel Torres

Hey @Ash Myer,

First I would ensure that every Contact List Value is associated with an Email Address (by double clicking on the Cell Value). If they are setup correctly, but some Users may not be Shared to the Sheet or added within your Organization's Smartsheet Account, review your Automation Permission Settings and set it to the correct permission accordingly.

If the issue continues to persist, you may want to review your Automation Workflow for any inconsistencies. Also, feel free to reach out to the Smartsheet Technical Support Team for assistance.

I hope this helps!

Jaykel