In the formula, I'm trying to SUM criteria 1, 2 & 3, but the numeric value changes based on the text in the fields. For example, IF criteria 1="SOMETIMES" give a value of 3, IF criteria 1="OFTEN" give a value of 4, IF criteria 1="ALWAYS" give a 5. This would be the same for criteria 2 and 3.
So based on the above rating in each category, the overall rating should be 14, but I'm obviously doing something wrong :-( since this should be 15:
Appreciate any assistance.