Document Builder - White Screen

Jill Hiatt

I'm trying to generate documents from smartsheet and the document builder results in just a white screen. I've refreshed, closed my browser and reopened, tried on several different sheet and still no result.

Andrée Starå

Hi @Jill Hiatt

I hope you're well and safe!

Strange! Has it worked before?

Can you describe your process in more detail and maybe share the sheet(s)/copies of the sheet(s) or some screenshots? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help. (share too, andree@workbold.com)

I hope that helps!

Be safe and have a fantastic weekend!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Jill Hiatt

It has worked as recent as last week.

I go to the far left hand of the row. Right click and select Generate Document. The Document Builder page comes up but is blank. Normally there is a workflow it walks you through. There is NOTHING.

Andrée Starå

@Jill Hiatt

Have you tried restarting your computer or logging in on another one?

If that didn't change anything, and If you haven't already, I would recommend that you reach out to the Smartsheet Support Team.

Let me know what you find out.

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Ivonne Mejia

Hello,

I was experiencing the same issue and I resolved it by using a newer version of FireFox. I previoulsy tried with other browsers and other PDFs, and that didn't resolved the issue until I moved to a newer version of FireFox.