Document Builder - White Screen

10/01/21
Answered - Pending Review

I'm trying to generate documents from smartsheet and the document builder results in just a white screen. I've refreshed, closed my browser and reopened, tried on several different sheet and still no result.

Answers

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    Hi @Jill Hiatt

    I hope you're well and safe!

    Strange! Has it worked before?

    Can you describe your process in more detail and maybe share the sheet(s)/copies of the sheet(s) or some screenshots? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help. (share too, [email protected])

    I hope that helps!

    Be safe and have a fantastic weekend!

    Best,

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

    SMARTSHEET PARTNER & CONSULTANT / EXPERT

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E: [email protected] | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.

  • It has worked as recent as last week.

    I go to the far left hand of the row. Right click and select Generate Document. The Document Builder page comes up but is blank. Normally there is a workflow it walks you through. There is NOTHING.

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    @Jill Hiatt

    Have you tried restarting your computer or logging in on another one?

    If that didn't change anything, and If you haven't already, I would recommend that you reach out to the Smartsheet Support Team.

    Let me know what you find out.

    Remember! Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

    SMARTSHEET PARTNER & CONSULTANT / EXPERT

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E: [email protected] | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.

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