Sharing Sheet - Email not going through

PharaK SupportServiceManager

Hello Everybody

I'm trying to share a sheet and I'm receiving a message: "You have exceeded maximum amount of emails that you can send from this account"

Fact is I do not have any collaborators or shared people on this account. Never shared a sheet.

I have already contacted support yesterday on an Urgent basis, I have resent the message again earlier today.

I'm hoping to catch the attention of a support person here or any one who can assist to resolve this issue.

Thank you in advance.

PharaK

Andrée Starå

Hi @PharaK SupportServiceManager

I hope you're well and safe!

You've probably reached the notification limit.

Have a look here for more information.

https://www.smartsheet.com/legal/limits-policy

Did that work/help?

I hope that helps!

Be safe and have a fantastic weekend!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

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Andrée Starå

@PharaK SupportServiceManager

Glad to hear you're well, and I'm too!

Which Smartsheet plan do you have?

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Andrée Starå

@PharaK SupportServiceManager

Excellent!

You're more than welcome!

How did it go? Did you manage to get something set up?

✅Remember! Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!