Collaborators unable to edit after upgrade to pro

PG Yachts

We have recently changed our subscription to pro due to the growing number of sheets required. However since then my collaborators both free and paid users can no longer edit sheets owned by us. Permissions have been set to edit and even change their permission to admin but no change. I have informed Smartsheet and tried to call but no reply. I need this sorted urgently as greatly effects the daily running of our company. Any help greatly appreciated.

Lee

Genevieve P.

Hi @PG Yachts

The Pro plan has a different sharing experience to Business or Enterprise plans when it comes to external collaborators. In the Pro plan, users need to be licensed on that plan in order to edit/collaborate on sheets. Please see this Help Article for more information: Sharing and widgets in the Pro plan

I would also suggest letting our Product team know about how you are using your plan and sharing with external collaborators so they can hear your feedback through this form, here.

Thank you!

Genevieve

PG Yachts

Hi Genevieve,

Thank you very much for your answer.

Will upgrading our plan from Pro to Bussiness solve this issue?

Genevieve P.

Hi @PG Yachts

Yes, free collaborators are able to edit sheets owned by a licensed member in a Business plan. I would suggest reviewing the information under the heading "I’m on an Individual plan now. Should I make the switch to Pro?" at the bottom of the article above.

You may also want to reach out to the Sales team here to discuss what plan option would be best for your purposes!

Cheers,

Genevieve