Generate Documents button grayed out

Lisa Wood

I'm trying to help someone set up a document in the document builder but am having an issue. Why would the Generate button be grayed out? I've tried a few times but can't get it to generate. Permissions on the sheet are at the admin level.

Thank you

Heather Duff

@Lisa Wood Are you trying to generate the document on a sheet or on a report? I encountered the same issue when trying to generate docs from the report, but when I went into the source sheet, I had no problem with it.

Lisa Wood

Thanks, Heather! That wasn't the issue, but your post got me thinking about other reasons, and it turns out that she hadn't entered anything into the sheet so the feature wouldn't work. Once she added data to a cell and saved the sheet, she was able to delete that cell and still go in and generate the document.

I appreciate your help!

-Lisa