Workflow not triggering

Rick Girard

Hello,

This is not triggering on updated row additions, please advise and thank you.

Also I want to know what the term:

Hourly

Daily

Weekly

When are these executed, specifically at what TOD does this go out if one is selected ?

Jeff Reisman

https://community.smartsheet.com/discussion/comment/320141#Comment_320141

Sounds like a matter for Smartsheet support. Another user on here was having a similar problem; a sort of complex automation that was working every time in my test sheet just refused to work in his sheet, even with identical column types, data, etc.

Jeff Reisman

@Rick Girard

Hourly: It usually runs in the first few minutes of the hour. The system will look for any new rows added in the previous hour.

Daily: this usually runs between 1am and 3am in your local timezone, and looks for any new rows added in the previous calendar day.

Weekly: This usually runs Sunday morning between 1am and 3am, if I recall correctly. It may be Saturday between 1am and 3am.

As far as why you're not seeing notifications... Start by making sure all of these are checked under your personal settings.

Also, how are these new rows being generated? Manually or copied over from another sheet via automation?

Rick Girard

Thanks for the reply.

1) Notifications were already set as you listed them - thank you

2) Appreciate the insight on the cadence for the delivery (it would be nice to be able to choose the time and if not, at least if it were during work hours I would see the execution)

3) I manually paste and save the new rows added and verify it via the Created Date column that I add at the end of the sheet.

Jeff Reisman

@Rick Girard

If you want to test that new rows trigger the alert, set your trigger:

When rows are added

When Any field changes

Run workflow: When triggered.

That should get you an alert with 5 minutes of adding a row and saving the sheet.

Rick Girard

thanks Jeff, you know, i tried that and ti never triggered. I deleted rows then added in rows again [test test test....] and i couldnt get it to trigger....

Jeff Reisman

https://community.smartsheet.com/discussion/comment/320141#Comment_320141

Sounds like a matter for Smartsheet support. Another user on here was having a similar problem; a sort of complex automation that was working every time in my test sheet just refused to work in his sheet, even with identical column types, data, etc.

Rick Girard

my trigger which us set to Daily yesterday Friday 2/18/22 afternoon, has not worked as of TOD today, can you provide me a link to smartsheet support so i can get this solved? thank you.

Andrée Starå

Hi @Rick Girard

Here you go. Smartsheet Support Team.

I hope that helps!

Be safe and have a fantastic weekend!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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