Automated emails are not delivering.

I've set-up several automations to send emails to a contact. When I test, the automation claims to have run, but no emails notification or SS notification is delivered. Note in the screenshot below, it says that this last ran on 2/25/22 at 12:35PM. No notification was received.

The odd thing is that I have several alert automations created for this sheet that reference the same contact fields, and many of them work just fine. I'm at a loss as to why some won't deliver. Any ideas?

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Genevieve P.

Hi @jennifer.shekleton63061

The first thing I would review is if your Personal Settings enable you to receive alerts if you are the person who made the change:

Screen Shot 2022-02-28 at 11.30.27 AM.png

If this box is un-checked, then if you were the person who changed the Status to "Complete" and you're the contact listed in the cell, it won't send the Alert to you, since you were the user who made the change. See: Adjust your personal account settings

Let me know if this was the issue or not!

Cheers,

Genevieve

jennifer.shekleton63061

@Genevieve P. that was the culprit! Thank you for your help! Amazing how one little checkbox and send a person scrambling!

Genevieve P.

No problem! I'm glad it was an easy fix. 🙂

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