=COUNTIFS([N/A]3:[N/A]20, 1, Done3:Done20, 1) This one returns 0. It should be 18
=COUNTIFS([N/A]3:[N/A]20, 1) This returns 6
=COUNTIFS(Done3:Done20, 1) This returns 12
@Suzy Holmes
Your combined formula is asking it to count all the rows where BOTH N/A and Done are checked/true/=1.
To get it to count rows where N/A is checked/true/=1, and to count rows where Done is checked/true/=1, you'll just want to add the two individual COUNTIFS together:
=COUNTIFS([N/A]3:[N/A]20, 1) + COUNTIFS(Done3:Done20, 1)
Thank you so much, Jeff! That did the trick.
ref must be one of: categoryID, siteSectionID, category, category/categoryID, category/name, category/description, category/url, category/allowedDiscussionTypes, locale, siteSection, siteSection/basePath, siteSection/contentLocale, siteSection/sectionGroup, siteSection/sectionID, siteSection/name, siteSection/description, siteSection/apps, siteSection/attributes, layoutViewType, discussionID, commentID, page, latest, sort, sortType, lookupSort, discussion, discussion/name, tags, breadcrumbs, discussionApiParams, serverDraftID, serverDraft.