EU account - how to activate developer tools

Hello,

How can I activate developer tools for an account used on EU Smartsheet?

Here is not working: https://developers.smartsheet.com/

I had the same issue with a GOV account, and there I was helped after I've opened a ticket (the solution was to be activated manually by Smartsheet team). I did the same for EU account but no answer yet.

Thanks

Best Answer

  • Genevieve P.
    Genevieve P. Employee Admin
    Answer ✓

    Hi @diacristian

    If you're licensed on a Business or Enterprise plan in EU, then yes, you can have a developer account, but it will need to be manually activated by Smartsheet.

    It sounds like you've started this process by reaching out to Support, which is great! If you haven't heard back, please check your junk mail. You may have also received an automated message asking you to reply if the issue is still occurring, so please reply to that email to keep your ticket open in the Support queue.

    Here's the documentation on API with Smartsheet Regions: https://smartsheet.redoc.ly/#section/Smartsheet-Regions-Europe

    Cheers,

    Genevieve

Answers

  • Genevieve P.
    Genevieve P. Employee Admin
    Answer ✓

    Hi @diacristian

    If you're licensed on a Business or Enterprise plan in EU, then yes, you can have a developer account, but it will need to be manually activated by Smartsheet.

    It sounds like you've started this process by reaching out to Support, which is great! If you haven't heard back, please check your junk mail. You may have also received an automated message asking you to reply if the issue is still occurring, so please reply to that email to keep your ticket open in the Support queue.

    Here's the documentation on API with Smartsheet Regions: https://smartsheet.redoc.ly/#section/Smartsheet-Regions-Europe

    Cheers,

    Genevieve

  • Hi @Genevieve P.

    Thank you for your help.

    Cheers,

    Cristi