Trouble Transferring Ownership of Workspace and Sheets
I'm retiring soon (woohoo!) and transferring sheets in our account to other licensed users. Most are working fine, but the oldest set we have (from 2011) are in a workspace and the transfer is not working.
I've tried to transfer both the workspace and individual sheets in this workspace. The new owner is a licensed user and is shared on this workspace as an Admin in the workspace. He receives the email to accept the transfer, but when he clicks the link, the transfer does not execute. In fact, he is asked to log into SS, even though he is already logged in.
Other sheets are transferring fine to other licensed users, so this one is a head scratcher. I've put in a Support request, but their initial response is to ask the Community (because you are SO great and always helpful!).
Here is what the workspace looks like in case that gives any clues:
The "plus person" icon showing for sharing is also incorrect because I removed anyone not in the workspace from the sharing yesterday. I'm wondering if something is out of sync?
Thanks for any help! I'll miss the support of this community, but have told all my colleagues you are the best.