Include Hyperlink in Automation Email

Hello,

I have tried to use the method suggested in other posts by creating a column for my hyperlink to be used in an automation email. I used Hyperlink to create an entry in the column. The link is to a SS form.

User: "Screenshot 2022-06-10 134141.jpg"

In my automation message, I correctly referenced the column.

User: "Screenshot 2022-06-10 134239.jpg"

But when I get the email, it shows the "Display Text" without the link:

User: "Screenshot 2022-06-10 134348.jpg"

Do you know why or how to correct this?

Thanks!!

Find more posts tagged with

Accepted answers

All comments

Jake Gustafson

What happens if you try having the full URL as the Display Text in the field as well? I know it is aesthetically displeasing, but it may be a workaround for the current functionality.

Andrea Westrich

Hi @Jake Gustafson, yes I can add the full URL, but I wanted something that looks more professional and it's easier for users to locate and use.

This was a solution in the community that others have been successful with, so I believe it will work, perhaps I have done something wrong.

If I have to use the full link, I'd rather not use the email feature, it's very unprofessional looking.

Thanks for taking the time to answer.

Jake Gustafson

@Paul Newcome / @Andrée Starå

Not sure if you guys have seen this, but I didn't really provide a solution for @Andrea Westrich, simply a workaround that is less than desirable. Was thinking maybe you've run into this issue before and either had a solution or know that it needs to go the route of Product Enhancement request. I haven't dealt with much URL stuff like this, so I'm not too familiar.

The only other thing I encountered while testing is that if you include that column, then the hyperlink status does carry over (for a non-Message Only alert). Not sure if you're using Message Only or not.

Example 1: full URL written out - not ideal for professionalism

Example 2: changed the text, the dynamic reference {{Website}} does not hyperlink the text, but the inclusion of the field in the list of fields does hyperlink.

jcouncil

@Jake Gustafson @Paul Newcome @Andrée Starå has anyone come up with a solution for this? I want my hyperlink via automation to pull into the alert only, not the underlying sheet and columns in alert.

Jake Gustafson

https://community.smartsheet.com/discussion/comment/470512#Comment_470512

I haven't done anything further with this. Sorry.

I do recall quite some time ago, I met with a Smartsheet Developer about a little more robust WYSIWYG editor for emails from Workflow Automations. I think it's a roadmap item, but I cannot confirm anything there.

@Milina Moreno do you have any insight into an enhanced email editor for Workflow Automation?

kevin.mecozzi

I am also exploring this. I want to put hyperlinks in the automated email to point people to resources and cannot figure it out. Any help would be great. Can you pull a summary field into an automated email maybe and I put the hyperlink there?

Andre Nguyen

Hello, I also want to be able to add hyperlinks in an automated email

Molly F.

Following as I am looking to do the same.

AdamDoyle

Also commenting as this would be very handy to have hyperlinks in an automated email. Trying to automate a welcome email for new starters and have links to various informative pages on the staff intranet. The link itself is easy, but it's not pretty.

Sign in to join the conversation!

Quick Links

Component react.discussion.discussions had an error.

ref must be one of: categoryID, siteSectionID, category, category/categoryID, category/name, category/description, category/url, category/allowedDiscussionTypes, locale, siteSection, siteSection/basePath, siteSection/contentLocale, siteSection/sectionGroup, siteSection/sectionID, siteSection/name, siteSection/description, siteSection/apps, siteSection/attributes, layoutViewType, discussionID, commentID, page, sort, discussion, discussion/name, tags, breadcrumbs, discussionApiParams, serverDraftID, serverDraft.