Formula to calculate tickets solved on time and tickets solved out of time

fitome

Hello,

I have problems trying to calculate how many tickets on each case I have.

So, I have a DUE DATE column with a date, a SOLVED DATE column with or without date, and a Ticket number column with a XX#### code.

I did make a new sheet where I just want this kind of summary data. And want to have a formula for each case, I don't want it to work cases together.

=COUNTIF([TICKET]; DUE DATE <= SOLVED DATE) is not working or any variation of it. I heve tried also =COUNT(IF(...; 1;0)) and doesn't work either.

Any suggestions? I think is a easy calculation but maybe I'm not thinking clearly anymore.

Paul Newcome

You would need a column in the source sheet that flags rows that are behind. From there you can use a COUNTIFS function on your metrics sheet like so:

=COUNTIFS({Helper Column}, @cell = 1) <-- Late

=COUNTIFS({Helper Column}, @cell <> 1) <-- Not Late

Paul Newcome

You would need a column in the source sheet that flags rows that are behind. From there you can use a COUNTIFS function on your metrics sheet like so:

=COUNTIFS({Helper Column}, @cell = 1) <-- Late

=COUNTIFS({Helper Column}, @cell <> 1) <-- Not Late

fitome

Thanks Paul,

I think the best option is to use aux columns. I will evaluate if using flags/checkbox or differences (days) between dates to set the formulas.