Formula to calculate tickets solved on time and tickets solved out of time
Hello,
I have problems trying to calculate how many tickets on each case I have.
So, I have a DUE DATE column with a date, a SOLVED DATE column with or without date, and a Ticket number column with a XX#### code.
I did make a new sheet where I just want this kind of summary data. And want to have a formula for each case, I don't want it to work cases together.
=COUNTIF([TICKET]; DUE DATE <= SOLVED DATE) is not working or any variation of it. I heve tried also =COUNT(IF(...; 1;0)) and doesn't work either.
Any suggestions? I think is a easy calculation but maybe I'm not thinking clearly anymore.
Best Answer

You would need a column in the source sheet that flags rows that are behind. From there you can use a COUNTIFS function on your metrics sheet like so:
=COUNTIFS({Helper Column}, @cell = 1) < Late
=COUNTIFS({Helper Column}, @cell <> 1) < Not Late
Answers

You would need a column in the source sheet that flags rows that are behind. From there you can use a COUNTIFS function on your metrics sheet like so:
=COUNTIFS({Helper Column}, @cell = 1) < Late
=COUNTIFS({Helper Column}, @cell <> 1) < Not Late

Thanks Paul,
I think the best option is to use aux columns. I will evaluate if using flags/checkbox or differences (days) between dates to set the formulas.
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