I have a client who I need to track if we met their SLA for service each month. We have a 4hr response time from the time the call comes in to first respond. We then have to resolve the issue in 48hr. Our system spits out dates and times of when the calls come in and when we completed them. Is there a formula for for a Yes/No if we met the SLA in 4hr and completed in 48hr?
If the time and date have to be in separate columns that is fine I can easily modify that/
Thanks in Advance.
Help Article Resources
Check out the Formula Handbook template!