Anyone else having issues logging in? I am getting Unknown or Unusable Identity Provider

Unknown or Unusable Identity Provider

The identity provider supplying your login credentials is not authorized for use with this service or does not support the necessary capabilities.

To report this problem, please contact the site administrator at https://www.smartsheet.com/gethelp.

Please include the following error message in any email:

Identity provider lookup failed at (https://sso.smartsheet.com/Shibboleth.sso/Login)

EntityID: exk3yno993OTc9Gta0x7

opensaml::saml2md::MetadataException: Unable to locate metadata for identity provider (exk3yno993OTc9Gta0x7)

Find more posts tagged with

Accepted answers

Tyler Solberg

Hi @Andrée Starå,

The status page was just updated regarding the issue. We are able to login now!

Thanks,

Tyler

Andrée Starå

@Tyler Solberg

Excellent

Happy to help!

All comments

Tyler Solberg

We are also receiving the same error. Just started this morning from what we can tell.

Andrée Starå

Hi @Leann Gibson & @Tyler Solberg

I hope you're well and safe!

I haven't heard anything from my clients about any issues yet.

If you haven't already, I recommend reaching out to the Smartsheet Support Team.

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

Tyler Solberg

Hi @Andrée Starå,

The status page was just updated regarding the issue. We are able to login now!

Thanks,

Tyler

Andrée Starå

@Tyler Solberg

Excellent

Happy to help!

Sign in to join the conversation!

Quick Links

Component react.discussion.discussions had an error.

ref must be one of: categoryID, siteSectionID, category, category/categoryID, category/name, category/description, category/url, category/allowedDiscussionTypes, locale, siteSection, siteSection/basePath, siteSection/contentLocale, siteSection/sectionGroup, siteSection/sectionID, siteSection/name, siteSection/description, siteSection/apps, siteSection/attributes, layoutViewType, discussionID, commentID, page, sort, discussion, discussion/name, tags, breadcrumbs, discussionApiParams, serverDraftID, serverDraft.