Pause days in queue when Status is 'On Hold'

smartsheettw

I have a Status column (simple dropdown) and a 'Days in Queue' column which is a NETWORKDAYS from the 'Date of Request'. Is there any way I can have it so that the Days in Queue stops counting when the Status is set to 'On Hold', or something to that effect?

Andrée Starå

Hi @smartsheettw

I hope you're well and safe!

Yes, you probably could use Workflows with the Record a date feature combined with a formula.

Make sense?

Would that work/help?

I hope that helps!

Be safe, and have a fantastic weekend!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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