SSO and CNAME

catclaw

we are having SSO working but when I try to do CNAME I am getting this error

I added CNAME at my DNS to point to SSO.Smartsheet.com.

Please help

Thanks

Genevieve P.

Hi @catclaw

It sounds like you've set up the Smartsheet side of things correctly. I would personally check other reasons why the error may be coming up, specifically if it's browser-related.

I found this article on the web. It is not Smartsheet endorsed, but something that may help: How to Fix ERR_CERT_COMMON_NAME_INVALID in Chrome

If none of the points from that link work for you, please reach out to Smartsheet Support and provide them with as much information and screen captures as possible. They'll be able to troubleshoot this with you through a private channel.

Cheers,

Genevieve