Slack integration broken

JasonDG

We've had a SS-Slack integration working for months. As of this week, all workflows that have a slack notification have broken, with smartsheets saying it lacks the permission in slack?

We haven't changed a thing in SS or slack. Has anyone else experienced this?

Genevieve P.

Hi @JasonDG

The Support team received similar reports recently from a few other customers. They're currently investigating slack workflows and the connection set-up to determine the root cause and prevent this from happening again. At this time you'll need to manually re-authenticate any slack workflows.

Thank you!

Genevieve

JasonDG

Hi,

We identified our problem internally. There were some permissions changes at the admin level that blocked slack integration.

Thanks,

Jason

Genevieve P.

Hey @JasonDG

Thanks for following up and letting us know! I appreciate it. 🙂

Cheers,

Genevieve

JasonDG

I will mention that while setting up (only pressing 'save' ) the workflows again so that they could be reactivated, there were a couple slack integrations (same type of integration, just different channel) that triggered a smartsheet error acknowledging smartsheet was experiencing some sort of problem. But as soon as I remade the workflow from scratch, the message no longer appeared.