Notifications and Workflows Not working

Sue van Niekerk

Hi

We have picked up an issue around the sending of the notifications- we have had several email addresses that the notification will just not send to - we have checked that the correct email has been shared to the sheet- that the correct email is in the notification automation - we have checked that the email is in fact correct - we have even check spam and junk folders - We now have three licensees who are experiencing the same issue

Anyone had a similar issue

Andrée Starå

Hi @Sue van Niekerk

I hope you're well and safe!

Strange! Which Smartsheet Plan do you have?

If you haven’t already, I recommend submitting a support ticket through the new Smartsheet Support Portal.

I hope that helps!

Have a fantastic week & Happy New Year!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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