Sign in to join the conversation:
i can't send rows to email it show the below message "you have exceeded the maximum number of emails that your account can send"
any one know what is this or how to fix it
Hi,
Which account do you have and how many emails have you sent?
Check the limits here: https://www.smartsheet.com/legal/limits-policy
Are you over the limits for your account?
Hope that helps!
Have a fantastic weekend!
Best,
Andrée Starå
Workflow Consultant @ Get Done Consulting
hii
i use a trial account but i used it for more than two years till now with a shared sheet from my boss who is upgraded account and i used it for daily i send more than 70 mail by day..
how to check if i am reached my account limits for sending email ?!
thank in advance ,
lamia osama
Happy to help!
Has anything changed since the way you've done it previously?
As far as I know, there isn't any counter to check. If nothing has changed and if it's the same in a few days, I would recommend that you reach out to the Smartsheet Support Team. Smartsheet Support Team
Andrée
thank you for your help ,
nothing have changed i think it may be a bug i don't know i will try to contact them
appreciate your effort
Hello—
This isn't a bug.
The trial account you're using has reached its limit of the amount of emails that it can send. To deter spam from Smartsheet, trial accounts have a limit to the number of emails that can be sent out from them.
If your boss has upgraded to a paid plan, then you can transfer ownership of your sheets to them, and make sure they recreate any automation rules on the sheet that might automatically send email out. More info on transferring sheet ownership can be found in our help center: https://help.smartsheet.com/articles/520103-change-the-owner-sheet-report-dashboard
If that's not an option, you might consider reducing the number of emails that come out from your account.
thank you
I'm always happy to help!
Greetings- I have a drop-down column where a staff member is emailed (request an update) if a row is marked as "assigned". If row 1,2,3 are assigned to the same staff member within a few mins, that staff member receives 1 email rather than 3 separate emails. We want each row to be a separate email so they can mark that row…
All of the automation workflows on all our sheets are "missing". This is what we see when we click "manage automation workflows" We're also unable to create new workflow. Smartsheet Gov Status shows no issues with workflows. Is anyone else experiencing this issue?
Hi. I have been the System Admin for the past 2 years. When I came into this role, I added our logo under the setting in Branding & Personalization. Our logo has now changed and I need to update it. However, when I go to Branding & Personalization the only options I have are Profile Visibility and Working Days. Did…
