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The send row function is no longer working for a user I share a sheet with. The function is grayed out. and returns a message to upgrade to a paid level. I'm on a licensed business plan. It has been working for month, until today.
Hi Steven,
Smartsheet made changes to what's possible on a free account recently.
I'll get back to the post with the information on what isn't included anymore.
Hope that helps!
Have a fantastic week!
Best,
Andrée Starå
Workflow Consultant / CEO @ WORK BOLD
More info: https://community.smartsheet.com/discussion/start-squeeze-what-community-view
I don't see anything about send row so not sure why it's not working.
Move row is not working for us, since yesterday, nothing showing on status.smartsheet
Doesn't it work for those with a paid license either?
We have a paid license,
We are using the API for move row which is not working, but we do have a paid license
Ok.
If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team. Smartsheet Support Team
Thanks, yes we have a few times but no response yet, rather frustrating
I'll get back to the post if I hear anything.
I called customer support today. This is part of the Sept 19 changes for unlicensed users. The rep I spoke to did not know why it was left out of the announcement email. But he did send me a list of the new changes and the removal of send row for free users was on it.
We are implementing a work around using a contact list column and a workflow that emails rows based on input there. But it's really no the same.
What a hassle. This makes me very unhappy. I have two staff who currently cannot perform an important part of their job duties without this functionality.
That explains it!
Thanks for sharing!
Marie,
We've implemented a workaround that may help. Add a contact list "Send to" to your sheets. Then build a workflow that sends an alert to whoever is in that cell when "Send to" changes to "Anything". It is imperfect because Smartsheet can only send to users on your account this way. So, if you have any external contacts you'd like to send lines to, they will need to be added as a free user.
Lisa
This is a disappointment that the feature was removed from unlicensed users but NOT mentioned in that email that was sent out.
My team uses this function, Send Update Request, and view cell history (that was added back after I assume much complaint). I suspect that had this been included on that email many users could and would have voiced the value in having these features available to the masses.
Any chance to get enough support to have these added back, like the view cell history?
Thanks,Karen
Hi there! Our Account Manager today informed us that users would need to be paid members to receive and complete Update Requests going forward. I can't imagine that Form users would need to be members, but I don't know how that differs from Update Requests, since neither requires access to the underlying sheet. Is it…
This discussion was created from comments split from: Generate documents from row data.
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