Smartsheet Basics

See current status of app.smartsheet.com on the official Smartsheet real-time status page. Is the site operational? When is planned maintenance?

Investigating - We are investigating customer reports of errors in Smartsheet and will provide an update within the next 30 minutes.

Aug 11, 12:27 PDT

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

Tamara · 08/11/20

Looks like we're back up and running here! ☺️

Tamara · 08/11/20

My team just lost all access to our Smartsheet. Is anyone else having the same problem?

Ankit Shetty · 08/11/20

I'm having the same issue. Strangely this is only affecting one of our larger sheets, everything else seems to be unaffected.

Chelsea LeBlanc · 08/11/20

I am having the same issue. Originally it was only affecting the sheets I had opened, but I tried logging out on all devices and reopening various sheets and I get the same message.

Tamara · 08/11/20

That's odd. Ours looks like everything is affected.

Ryan Gerding · 08/11/20

Our is down as well. I tried submitting a ticket and that produced an error as well. Their status site shows everything working fine. They don't seem to have a phone number so I guess we're in the dark.

Michael Halvey · 08/11/20

I am having the same issue. Looks like most if not all my sheets won't open however dashboards/reports seem fine to open. Forms cannot be submitted due to the sheets not working for me. Hopefully they find a fix soon. 🤞

Anna1 · 08/11/20

One of my sheets is broken, and it is preventing an entire department accessing their estimates and open tickets. When I go to... https://help.smartsheet.com/contact/smartsheetapp and try to try to contact support I get an "Error 503 first byte timeout" message. I need an alternate way to contact support to make sure that we get this problem solved.

Andrée Starå · 08/11/20

Hi everyone,

Yes, it seems like there is an issue at the moment.

Smartsheet Status

See current status of app.smartsheet.com on the official Smartsheet real-time status page. Is the site operational? When is planned maintenance?

Investigating - We are investigating customer reports of errors in Smartsheet and will provide an update within the next 30 minutes.

Aug 11, 12:27 PDT

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

Andrée Starå · 08/11/20

Hi @Josh Lowry ,

Yes, it seems like there is an issue at the moment.

Smartsheet Status

See current status of app.smartsheet.com on the official Smartsheet real-time status page. Is the site operational? When is planned maintenance?

Investigating - We are investigating customer reports of errors in Smartsheet and will provide an update within the next 30 minutes.

Aug 11, 12:27 PDT

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

Tamara · 08/11/20

Thank You for the update! Hopefully, everything is back up soon! So far, all the reports, forms, pages, etc are inaccessible here.

Andrée Starå · 08/11/20

Hi @Anna1,

It seems like there is an issue at the moment.

Smartsheet Status

See current status of app.smartsheet.com on the official Smartsheet real-time status page. Is the site operational? When is planned maintenance?