Repeat requests to update smartsheet by refreshing

IBRIEOG · 03/19/21

Hi All, Just wondering if anyone else is or has experienced this same problem. Since yesterday I am repeatedly (every 10 mins or so) receiving a pop up notification that Smartsheet needs to be updated. I click the refresh button, then a short while later, even when not leaving the file I had been been working on, I get the message again. I can't find an exact trigger but it doesnt always occur when opening a new file/ browser tab and it is the same in both Firefox and Chrome.

Would love to hear any suggestions on how I can get back to uninterrupted work :)

Genevieve P. · 03/19/21

Hi all,

Our team has implemented a fix and this issue has been resolved! (See: https://status.smartsheet.com/).

Thank you for your patience today.

Cheers,

Genevieve

Liz Lomax · 03/19/21

Yes - constantly today. It's driving me bonkers.

I have logged out and logged back in, and I have also cleared my cache, but it still keeps popping up.

Super annoying.

IBRIEOG · 03/19/21

Thanks Liz,

It is super annoying, but reassuring to know I haven't accidently changed something on my laptop! I have logged the issue with Smartsheet support. Will post any remedies/responses here too.

Roland Horwood · 03/19/21

Yep, affecting my users too... :(

Rick Kiessig · 03/19/21

Yes, this is happening for me, as well. Very annoying!

Genevieve P. · 03/19/21

Hi @IBRIEOG and all,

Thank you for submitting a ticket to Support and for testing other browsers; we're currently investigating the behaviour and I'll update this post once we have a resolution.

Genevieve

Genevieve P. · 03/19/21

Hi all,

We're still investigating this issue, but I wanted to let you know that details on this are currently being updated on our Status page, here: https://status.smartsheet.com/

You can subscribe to the updates from that page.

Thanks,

Genevieve

Genevieve P. · 03/19/21

Hi all,

Our team has implemented a fix and this issue has been resolved! (See: https://status.smartsheet.com/).

Thank you for your patience today.

Cheers,

Genevieve

Steve D · 02/08/22

Sorry to drag up an old thread, but I have been having this issue for about a week.

The pop up continually appears, immediately after signing in. I hit 'Refresh' but it just comes back.

Any ideas?

Thanks in advance

Joni · 10/21/22

I am also having this problem. What is the solution? I have tried refreshing multiple times as well as restarting my computer.

BRuss · 01/17/23

@Genevieve P. I know this is an old thread but it describes by issue perfectly. Is this a known issue right now? TIA!

Genevieve P. · 01/17/23

Hi @BRuss

No, there currently is no known issue where a pop-up continually shows for users. If you're seeing this, please contact Support with a screen recording!

Thank you,

Genevieve

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Repeat requests to update smartsheet by refreshing

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