Why has my favorites changed?

Ron Salerno · 09/08/21

I only see an icon and have to hover over it to see the name of the sheet?

Genevieve P. · 09/15/21

Hi all (@Ron Salerno, @Kitty, @Andrée Starå, @Terri Kreienkamp @Olli Matikainen @bvick, @Josh_K)

This issue should now be resolved!

Thank you,

Genevieve

Kitty · 09/08/21

The same thing is happening to me.

Andrée Starå · 09/08/21

Hi @Ron Salerno

I hope you're well and safe!

Yes, I also noticed it.

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team.

Let me know what you find out.

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Genevieve P. · 09/08/21

Hi @Ron Salerno, @Kitty, and @Andrée Starå

This is a recently reported issue that we have seen happen when accessing favorites from a workspace where custom Branding and Colors are applied. The name should still appear if you hover over each item.

I don't have an ETA for when this may be resolved, but our Support team is actively looking into this issue!

Thanks,

Genevieve

Andrée Starå · 09/08/21

@Genevieve P.

Thanks for letting us know!

Terri Kreienkamp · 09/08/21

Only Report and Master images appear and they do not have the name next to them. You have to hover over the line to see what each one is named. It's a Seek & Find game today! Ugg😑

Genevieve P. · 09/08/21

Hi @Terri Kreienkamp

I've moved your question over to this thread. The issue with Favorites not showing names in workspaces that have custom branding has been reported and our team is looking into it.

Cheers,

Genevieve

Olli Matikainen · 09/08/21

Same issue here... hope to see it fixed soon!

Shane Cretacci · 09/09/21

Hi @Genevieve P. I am experiencing the same issue and tried switching us back to the smartsheet standard color scheme but still had the issue. So it is not isolated to custom branding.

bvick · 09/09/21

Following. We are also using custom branding and as such have the same issue (can't see what the favorites are without hovering over each line).

@Genevieve P.

Any further update on the possible ETA? It sounds like this issue isn't only with custom branding, as even if I switch to std the issue remains. (same as Shane).

Genevieve P. · 09/10/21

Hi @bvick

We're still working on a fix for this issue; I'll post on this thread again once we've confirmed that the issue has been resolved.

Josh_K · 09/10/21

Having the same issue and looking forward to the fix.

👍

Genevieve P. · 09/15/21

Hi all (@Ron Salerno, @Kitty, @Andrée Starå, @Terri Kreienkamp @Olli Matikainen @bvick, @Josh_K)

This issue should now be resolved!

Thank you,

Genevieve

Ron Salerno · 09/15/21

Thank you Genevieve. It appears to be resolved. Much appreciated! -Ron

Andrée Starå · 09/15/21

@Genevieve P.

Thanks for letting us know!

👍️

Why has my favorites changed?

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