Why has my favorites changed?
I only see an icon and have to hover over it to see the name of the sheet?
Best Answer
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Hi all (@Ron Salerno, @Kitty, @Andrée Starå, @Terri Kreienkamp @Olli Matikainen @bvick, @Josh_K)
This issue should now be resolved!
Thank you,
Genevieve
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こんにちは (Konnichiwa), Hallo, Hola, Bonjour, Olá, Ciao! 👋 | Global Discussions
Answers
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The same thing is happening to me.
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Hi @Ron Salerno
I hope you're well and safe!
Yes, I also noticed it.
If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team.
Let me know what you find out.
I hope that helps!
Be safe and have a fantastic week!
Best,
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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Hi @Ron Salerno, @Kitty, and @Andrée Starå
This is a recently reported issue that we have seen happen when accessing favorites from a workspace where custom Branding and Colors are applied. The name should still appear if you hover over each item.
I don't have an ETA for when this may be resolved, but our Support team is actively looking into this issue!
Thanks,
Genevieve
Need more help? 👀 | Help and Learning Center
こんにちは (Konnichiwa), Hallo, Hola, Bonjour, Olá, Ciao! 👋 | Global Discussions
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Thanks for letting us know!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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Only Report and Master images appear and they do not have the name next to them. You have to hover over the line to see what each one is named. It's a Seek & Find game today! Ugg😑
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I've moved your question over to this thread. The issue with Favorites not showing names in workspaces that have custom branding has been reported and our team is looking into it.
Cheers,
Genevieve
Need more help? 👀 | Help and Learning Center
こんにちは (Konnichiwa), Hallo, Hola, Bonjour, Olá, Ciao! 👋 | Global Discussions
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Same issue here... hope to see it fixed soon!
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Hi @Genevieve P. I am experiencing the same issue and tried switching us back to the smartsheet standard color scheme but still had the issue. So it is not isolated to custom branding.
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Following. We are also using custom branding and as such have the same issue (can't see what the favorites are without hovering over each line).
Any further update on the possible ETA? It sounds like this issue isn't only with custom branding, as even if I switch to std the issue remains. (same as Shane).
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Hi @bvick
We're still working on a fix for this issue; I'll post on this thread again once we've confirmed that the issue has been resolved.
Need more help? 👀 | Help and Learning Center
こんにちは (Konnichiwa), Hallo, Hola, Bonjour, Olá, Ciao! 👋 | Global Discussions
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Having the same issue and looking forward to the fix.
👍
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Hi all (@Ron Salerno, @Kitty, @Andrée Starå, @Terri Kreienkamp @Olli Matikainen @bvick, @Josh_K)
This issue should now be resolved!
Thank you,
Genevieve
Need more help? 👀 | Help and Learning Center
こんにちは (Konnichiwa), Hallo, Hola, Bonjour, Olá, Ciao! 👋 | Global Discussions
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Thank you Genevieve. It appears to be resolved. Much appreciated! -Ron
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SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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