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    Include Hyperlink in Automation Email

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    in Smartsheet Basics

    Hello,

    I have tried to use the method suggested in other posts by creating a column for my hyperlink to be used in an automation email. I used Hyperlink to create an entry in the column. The link is to a SS form.

    User: "Screenshot 2022-06-10 134141.jpg"



    In my automation message, I correctly referenced the column.

    User: "Screenshot 2022-06-10 134239.jpg"


    But when I get the email, it shows the "Display Text" without the link:

    User: "Screenshot 2022-06-10 134348.jpg"


    Do you know why or how to correct this?

    Thanks!!

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    Answers

    • Community Champion

      What happens if you try having the full URL as the Display Text in the field as well? I know it is aesthetically displeasing, but it may be a workaround for the current functionality.

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    • ✭✭✭✭✭✭

      Hi @Jake Gustafson, yes I can add the full URL, but I wanted something that looks more professional and it's easier for users to locate and use.

      This was a solution in the community that others have been successful with, so I believe it will work, perhaps I have done something wrong.

      If I have to use the full link, I'd rather not use the email feature, it's very unprofessional looking.

      Thanks for taking the time to answer.

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    • Community Champion

      @Paul Newcome / @Andrée Starå

      Not sure if you guys have seen this, but I didn't really provide a solution for @Andrea Westrich, simply a workaround that is less than desirable. Was thinking maybe you've run into this issue before and either had a solution or know that it needs to go the route of Product Enhancement request. I haven't dealt with much URL stuff like this, so I'm not too familiar.

      The only other thing I encountered while testing is that if you include that column, then the hyperlink status does carry over (for a non-Message Only alert). Not sure if you're using Message Only or not.

      Example 1: full URL written out - not ideal for professionalism

      image.png

      Example 2: changed the text, the dynamic reference {{Website}} does not hyperlink the text, but the inclusion of the field in the list of fields does hyperlink.

      image.png


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      @Jake Gustafson @Paul Newcome @Andrée Starå has anyone come up with a solution for this? I want my hyperlink via automation to pull into the alert only, not the underlying sheet and columns in alert.

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    • Community Champion

      I haven't done anything further with this. Sorry.

      I do recall quite some time ago, I met with a Smartsheet Developer about a little more robust WYSIWYG editor for emails from Workflow Automations. I think it's a roadmap item, but I cannot confirm anything there.

      @Milina Moreno do you have any insight into an enhanced email editor for Workflow Automation?

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    • ✭

      I am also exploring this. I want to put hyperlinks in the automated email to point people to resources and cannot figure it out. Any help would be great. Can you pull a summary field into an automated email maybe and I put the hyperlink there?

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